At Karigari Kraft, we take pride in the quality and uniqueness of our handcrafted products. However, if you're not fully satisfied with your purchase, we’re here to help with a simple return and refund process.
If you have any concerns, please contact us at info@karigarikraft.com.
We accept returns only under the following conditions:
The product is damaged or defective at the time of delivery.
Return requests must be made within 12 hours of receiving the order.
The item must be returned within 5 days of purchase, in its original condition, along with tags, labels, and packaging intact.
Note: We do not accept returns for items on sale, customized/personalized products, or for reasons related to personal preferences (e.g. color variations due to screen differences).
To initiate a return:
Email us at info@karigarikraft.com with:
Your Order ID
Clear photos of the item and packaging
Reason for return
Our team will review the request and respond within 5 business days with further instructions.
If the return is approved due to our error (damaged or wrong product), we will arrange free reverse pickup.
If the return is due to any other reason (approved at our discretion), you will be responsible for shipping the product back.
Once we receive and inspect the returned item, we will notify you of the refund status.
If approved, your refund will be processed to the original payment method within 7-10 business days.
For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer (details to be shared by the customer).
Shipping charges (if any) are non-refundable, unless the return is due to our error.
The following items are not eligible for return or refund:
Custom-made or personalized products
Items on clearance or discount sale
Products returned without original packaging or in used condition
If you receive a damaged product or your package is missing items:
Contact us within 12 hours of delivery
Share photos/videos as evidence
We will investigate and offer a replacement, refund, or store credit as appropriate
For any questions related to returns or refunds, feel free to reach out:
📞 Phone: 98103 68890
📧 Email: info@karigarikraft.com
🌐 Website: https://karigarikraft.com